Silverix – Returns & Shipping Policy

Silverix is committed to providing a premium shopping experience. This policy outlines shipping, delivery, and return procedures.

Shipping & Delivery

• Standard production and shipping time: 5–10 business days

• Tracking information is provided once the order is dispatched

• International shipping is available, but delivery times and customs duties vary by country

Customs & Duties

• Silverix does not guarantee coverage for customs clearance, duties, or local taxes.

• Any applicable fees are determined by local authorities and are the responsibility of the recipient.

Order Modifications

• Orders may be cancelled or modified before production begins

• Contact contact@silverix.co.uk as soon as possible for changes

Returns, Damages & Replacements

• Items are produced to order. Standard returns are not accepted unless the item is damaged or incorrect

• If your item is damaged or incorrect, submit an enquiry within 24 hours of receiving your order with clear photographic evidence

• Eligible cases may qualify for a free replacement, subject to review

Custom Prints

• Custom-printed items are non-returnable unless defective

Installation & Wall Surfaces

• Please refer to the included instructions or FAQ for magnet installation guidance

• Silverix is not liable for damage caused by improper installation or unsuitable wall surfaces

Lost or Delayed Orders

• If your order is delayed or lost in transit, contact our support team.

• We will investigate with the shipping provider and assist in resolving the issue

Contact for Shipping & Returns

Email: contact@silverix.co.uk
Response Time: 24–48 business hours 7 Days a Week!