Frequently asked questions
Frequently Asked Questions
Welcome to Silverix.
Below you’ll find answers to our most commonly asked questions regarding artwork, custom prints, orders, and delivery.
If you can’t find what you’re looking for, our support team is always happy to help at contact@silverix.co.uk.
How do I attach the magnet to my wall?
Each Silverix order includes a magnetic mounting system designed specifically for our aluminium
posters, along with clear installation instructions.
• Small posters include one pair of magnets
• Large posters include two pairs of magnets for enhanced stability
Each magnet pair consists of:
• One wall magnet with an adhesive backing (applied over the protective leaf)
• One poster magnet that attaches securely to the back of the aluminium poster
Is the magnet strong enough to hold the poster securely?
Yes. The magnet is designed to securely hold the poster in place under normal indoor conditions.
For best results, it should be used on recommended wall surfaces and installed according to the provided
instructions.
Is it easy to swap or change posters?
Yes. One of the key benefits of the Silverix system is easy poster swapping.
Once the magnet is installed, you can remove and replace posters effortlessly without removing the
magnet from the wall.
Can I reposition or move the magnet after installation?
The adhesive backing is intended for single placement.
While repositioning may be possible shortly after application, repeated removal or relocation is not
recommended, as it may reduce adhesive effectiveness.
Should I peel off the protective film on the magnet?
Yes. The protective film must be peeled off before attaching the magnet to the wall.
This film protects the adhesive during transit and should be removed only when you are ready to install.
Can I remove the magnet and install it in a different location later?
For optimal performance, we recommend installing the magnet in its final intended location.
Removing and reapplying the magnet may weaken the adhesive and affect long-term hold.
Will the magnet damage my wall?
When used as instructed on suitable surfaces, the magnet system is designed to be wall-friendly.
However, removal may affect delicate or freshly painted walls. We recommend testing on a small,
inconspicuous area if you are unsure.
What wall surfaces are recommended?
The magnetic system works best on:
• Smooth painted walls
• Sealed surfaces
• Clean, flat interiors
Textured, damp, or uneven surfaces may reduce adhesion.
Can I use the magnet with custom-printed posters?
Yes. The magnetic mounting system is compatible with both Silverix curated artwork and custom image
prints.
What should I do if the magnet does not adhere properly?
If adhesion is compromised, please contact our support team within 24 hours of installation with clear
photos. We will review the issue and advise on the next steps.
What type of artwork does Silverix offer?
Silverix offers a curated selection of premium illustrated and anime-inspired wall art, alongside a
print-your-own image service for customers who wish to display personal artwork or photography.
Are your designs original?
Our artworks are either original creations or artistically reinterpreted designs, produced as decorative
wall art for collectors and enthusiasts
Do you offer custom image printing?
Yes. Customers can upload their own images to be printed as premium wall art.
This service is ideal for:
• Personal photography
• Digital illustrations
• Custom anime artwork
• Gifts and personal projects
What image quality is required for custom prints?
For best results, we recommend:
• High-resolution images
• Ideally 300 DPI
• Clear, sharp files without heavy compression
If you’re unsure whether your image is suitable, you may contact us before ordering.
Is my uploaded image secure and private?
Yes. Uploaded images are used solely for the purpose of fulfilling your order and are not shared,
reused, or distributed.
Orders & Shipping
How long does production take?
Orders are typically produced and dispatched within 5–10 business days.
Production times may vary during peak periods.
Do you ship internationally?
Yes. Silverix ships worldwide.
Delivery times and shipping costs vary depending on destination and local customs.
Will my international order include customs clearance, duties, or taxes?
International orders may be subject to customs clearance procedures, import duties, or local taxes,
depending on the destination country.
Silverix does not guarantee that all international orders will be covered for customs duties or taxes. Any
applicable fees are determined by local authorities and are the responsibility of the recipient.
Will I receive tracking information?
Yes. Once your order has been dispatched, you’ll receive tracking details via email.
Can I change or cancel my order after placing it?
If production has not yet begun, we may be able to modify or cancel your order.
Please contact us as soon as possible after placing your order
Returns, Damages & Replacements
What if my order arrives damaged or incorrect?
If your item arrives damaged or incorrect, please submit an enquiry within 24 hours of receiving your
order, along with clear photographic evidence.
Eligible cases may qualify for a free replacement, subject to review
Do you accept returns?
Because most items are produced to order, standard returns are not accepted unless the item arrives
damaged or incorrect.
Each case is reviewed individually to ensure fairness and quality control.
How is print quality ensured?
Every Silverix order undergoes quality checks before dispatch to ensure:
• Accurate colour reproduction
• Clean finishes
• High visual clarity
We aim to deliver artwork that meets premium standards.
Will the colours look exactly like my screen?
Minor colour variations may occur due to differences between screen displays and print output. This is
normal in professional printing.
Payments & Security
Is checkout secure?
Yes. All payments are processed through secure, encrypted checkout systems to protect customer
data.
What payment methods do you accept?
Available payment methods are displayed at checkout and may vary by location
Collaborations & Professional Enquiries
Do you work with artists or creators?
Yes. We welcome enquiries from artists, creators, and collaborators whose work aligns with the Silverix
aesthetic.
Do you offer bulk or wholesale orders?
Bulk and wholesale enquiries may be considered depending on volume and requirements.
Please contact us with full details.
Where can I find your policies?
Our Terms & Conditions, Privacy Policy, and Returns Policy are available via the site footer
How do I contact Silverix support?
You can reach our support team at contact@silverix.co.uk.
We aim to respond within 24–48 business hours, 7 Days A Week!